These Terms govern use of the West Hove Clay website and the supply of our services or goods. By using the site, making an enquiry or placing an order, you agree to these Terms. Our business contact details are 18 Brunswick Street West, Hove, East Sussex BN3 1EL, 01273 581 942 and [email protected]. Additional written terms or a quote may apply to a particular booking and will take precedence where they conflict.
Website information is provided in good faith for general guidance. Availability, prices, timings and descriptions can change, and a website display is not an offer capable of acceptance. We may correct typographical errors or withdraw an item or booking opportunity before acceptance. Please contact us if anything is important to your decision.
A request, order or booking is accepted only when we confirm it in writing or begin the agreed work. We may ask for information, a deposit or payment in advance. You must provide accurate contact and item information and tell us promptly if it changes. Any quoted completion date is an estimate unless we expressly agree otherwise.
Prices are shown in the currency and tax treatment stated at the time of booking. Unless a quote says otherwise, reasonable additional work that you approve will be charged separately. Payment is due as stated on an invoice or at collection. We may retain goods where lawful until sums due are paid, and may charge reasonable costs caused by late payment.
You are responsible for taking reasonable care of any property you provide and for telling us about material defects, special handling needs, valuable contents, allergies or risks. We may decline work that is unsafe, unlawful, unsuitable, excessively soiled, damaged, or likely to cause harm to people, equipment or other customers' property.
Cancellation rights may apply under consumer law depending on the service and timing. Please notify us as early as possible if you need to cancel or rearrange. Where preparation or a personalised service has begun with your request, you may be responsible for reasonable costs already incurred. Nothing in these Terms removes mandatory consumer rights.
We will provide services with reasonable care and skill. Subject to mandatory law, we are not liable for indirect or consequential loss, loss of profit, loss arising from inaccurate information you provided, normal wear, hidden defects or events outside our reasonable control. Our liability for direct loss is limited to the amount paid for the affected service, except where a limitation is not permitted by law.
All website text, design, photographs and branding are owned by us or our licensors. You may view and print pages for personal, non-commercial use only. You must not copy, adapt, distribute, scrape or use our content or marks without written permission. Links to third-party sites are provided for convenience and do not mean that we endorse them.
We may suspend or change the website for maintenance, security or operational reasons. We do not guarantee uninterrupted or error-free access. You must not introduce malware, attempt unauthorised access, interfere with the site or use it in breach of applicable law. We may take proportionate action where misuse is suspected.
These Terms are governed by the laws applicable in United Kingdom, subject to any mandatory consumer protections and jurisdiction rules. If a provision is invalid, the remaining provisions continue in force. A delay in enforcing a right is not a waiver. Questions or complaints should be sent to [email protected]. Last updated: 20 July 2026.